Collections Strategy Manager

About this role

Current Employees of LendingClub: Please apply via your internal Workday Account


LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!


About The Role
As a Collections Strategy Manager on the Collections Strategy & Analytics team, you will play a key role in developing data-driven strategies that support members through hardship while strengthening LendingClub’s portfolio performance. You’ll analyze customer behavior and portfolio trends, design and evaluate A/B tests, and build strategies that improve recovery rates, reduce losses, and elevate the member experience.


This role requires strong analytical rigor, comfort working with large datasets, and the ability to translate insights into clear recommendations. You’ll partner closely with Operations, Risk, Data, Technology, Marketing, and Compliance to ensure strategies are effective, responsible, and aligned with business objectives. You will also create dashboards and reporting that provide senior leaders with timely visibility into performance, trends, and risk signals.




What You'll Do

• Design, implement, and monitor collections strategies across early-stage, late-stage, and recovery segments
• Use analytics to optimize digital contact strategies, including targeted email, SMS, and push notifications
• Develop and evaluate A/B tests to measure the effectiveness of new initiatives and validate hypotheses
• Partner with Operations, Marketing, Technology, and other t...