Client Services Senior Project Manager

About this role

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

# Job Summary:

The Sr. Project Manager of Client Services will serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.

Essential Job Responsibilities

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects;
• Drives overall client satisfaction through effective coordination and communication of client deliverables;
• Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;
• Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews;
• Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager;
• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;
• Manages and reports to clients on project budget and financial status;
• Provides strategic and tactical guida...