Alliance Operations Manager

About this role

New York

Growth & Strategy

In office

Full-time

What is Bilt?

Bilt is the membership for where you live.

What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.

Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.

We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.

This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.

What's the role?

As Alliance Operations Manager, you will be responsible for leading and executing property management strategies across the Bilt Alliance network. You'll play a crucial role in ensuring successful property onboarding, property and resident engagement, and maintaining strong relationships with property management teams. This position combines property management expertise with loyalty program knowledge to drive resident adoption and satisfaction.

In this role you will...

• Lead the implementation and execution of new property onboarding processes, including managing kick-off calls, pre-launch preparations, and post-launch success monitoring
• Develop and maintain comprehensive training programs for property management teams, focusing on Bilt platform utilization and resident engagement strategies
• Oversee the property onboarding tracker and ensure smooth integration processes for both large-scale launches and individual property additions
• Manage and optimize the training strategy for new property teams, including creation and delivery of training materials
• Manage day-to-day operations and relationship development for a portfolio of smaller alliance partner...