Client Service Project Manager

About this role

Why join us?
At DatesWeiser, we are committed to customer choice, and our vast portfolio of mixed materials and streamlined processes reflect our commitment to quality and sustainability. Adaptable product lines and the flexibility of our finishes, guarantee the seamless integration of our products into any environment.


Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of DatesWeiser means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows DatesWeiser to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.


The Client Services Project Manager serves as a primary liaison to dealers, design firms, and architectural partners while supporting a designated territorial region and key accounts. This role combines customer service excellence with project coordination responsibilities, ensuring accurate order processing, timely communication, adherence to project timelines, and successful delivery and installation of products. The PM works cross‑functionally with internal teams including Engineering, Design, Logistics, and Manufacturing to resolve issues, advocate for customer needs, and maintain high service standards.


Essential Functions & Key Responsibilities

• Provide comprehensive customer service assistance for all inquiries related to products, pricing discrepancies, lead times, service parts availability, order placement procedures, and sample/literature request
• Determine causes and resolutions for warranty issues and serve as the point person for all future warranty needs.
• Provide order status updates and support requests to expedite, delay, modify, or cancel orders.
• Coordinate and fulfill Quick Ship orders in partnership with Logistics and Manufacturing.
• Process service authorizations, invoices, a...