Client Operations Manager - Remote | Full-Time

About this role

Job Title: Client Operations Manager Location: Remote
Role Type: Full-Time
Working Hours: Monday to Saturday, 4:00pm to 2:00am Manila time (GMT+8)

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Who Are We? At Reef, we connect elite talent with high-growth companies building world-class teams.

We work exclusively with the top 3% of candidates and match them with established companies across Australia, New Zealand, the US, and UK that are serious about investing in their people and operational infrastructure.

We support your integration into these companies by providing additional training, admin/HR support, and access to our growing community of high-performing professionals.

About the Role

We're seeking a highly organised, proactive Customer Support & Operations Manager to run the day-to-day client experience and operational backbone of a premium, high-touch agency business.

This is not a ticket queue role. You'll own operational delivery across a portfolio of the agency's clients: hosting live classes, answering customer emails and DMs, handling inbound leads, and building the systems that keep each client's operation running without senior staff having to chase anything.

You'll be the person who knows each client's business, tools, and customers well enough to operate inside them as if you were staff. This role suits someone who has worked somewhere that charged a premium and expected the service to match, a boutique studio, private school, concierge-level program, or high-touch online business.

### Requirements

• Excellent written English with a sharp, warm, professional tone
• 4+ years of experience supporting customers in a high-touch environment (boutique studio, private school, premium online program, concierge service, or similar)
• Proven experience running operations end-to-end including launches or events
• Strong experience with Notion (or ClickUp/Asana) and a natural instinct to build boards, checklists, and workflows
• Comfortable hosting and co-hosting ...