AU Mortgage Operations Lead (Client Service Manager) - #3501
Company: Manila Recruitment
Location: Location not specified (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-04-20
About this role
This is an exciting opportunity to join an early-stage, AI-driven mortgage brokerage and help set a new standard for client service and operational excellence while growing with a high-performing team.
Company Profile:
Our client is a mortgage brokerage in Australia that's being built differently. They’re not a traditional brokerage that added some tech on top. They’re building the company from the ground up with AI and automation at the core of how they operate.
Their founding team has 19+ years of mortgage broking expertise and 22+ years of digital marketing and systems experience. They operate through LMG (Loan Market Group), Australia's largest aggregator, with access to 65+ lenders.
This isn’t their first time building a remote team in the Philippines. The founders previously built and scaled a tech business with a 30+ person team based in the PH and were building the new company with the same approach.
They’re early-stage. The platform and AI systems are actively being built. That's what makes this role exciting and demanding.
Overall purpose and responsibilities of the role:
The Client Service Manager will run client operations and play a central role in how we adopt AI and technology across the business.
This is a real CSM role. You'll manage client communications, support brokers, coordinate with lenders, process documentation, and keep deals moving from enquiry through to settlement. The operational work is genuine and immediate, and we need someone who can do it well. What makes this different is where were headed. The company is actively building AI systems and tooling to make our operations faster, more accurate, and more scalable. We want someone who's excited by that. Not just willing to use new tools, but genuinely motivated to help shape how they're adopted. Your frontline experience is what tells us where automation will actually help and where it won’t. You'll be identifying opportunities, testing new capabilities, providing feedba...