Client Account Manager

Responsibilities

The Client Account Manager will manage and grow assigned accounts by developing strategic relationships and identifying supply chain opportunities. They are responsible for driving revenue growth, ensuring customer satisfaction, and coordinating with internal teams to deliver value-added logistics solutions.

Requirements

Candidates must have at least 3 years of experience in the logistics industry and hold a university or equivalent business qualification. Proficiency in MS Office, strong analytical skills, and the ability to perform in a customer-facing role are required.

Skills

• Business development
• Logistics management
• Account management
• Strategic planning
• Data analysis
• Project management
• Presentation skills
• Leadership
• Problem solving
• Interpersonal skills
• Supply chain management
• Revenue growth
• Customer service
• Process mapping
• Relationship building

Benefits

• Paid vacation
• Holiday pay
• Sick time
• Medical health plan
• Life insurance
• Employee stock purchase plan
• Training and personnel development program
• Employee referral program
• Bonus

About this role

Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Develop, maintain, and manage Expeditors world-wide activities to achieve optimum business retention and development. Ensure that customers’ cross-functional and geographical operational requirements are proactively identified and serviced. Act as a revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, industry knowledge, and Expeditors product, geo, and service leadership. Deliver world class business reviews and workshops tailored to your customers that drive further collaboration between Expeditors and the customers with a focus on value creation and cost reduction. Drive alignment and co-collaboration efforts in multiple geographies to identify top supply chain priorities and challenges. Work with Expeditors’ senior executives and product & geography management to create value-add solutions that are timely and relevant.
DUTIES
Strengthen relationships with assigned accounts.
Maintain and grow revenue of assigned accounts.
Understand customers’ business, strategy, and our role.
Build unity between Expeditors’ (product, management and operations team) and the customer.
Penetrate organizational structure of assigned accounts and develop relationships at all levels throughout the organization - beyond the main point of contact.
Communicate service issues and drive issue resolution - both internally and externally.
Ensure customer satisfaction and follow-up - action items maintained and updated weekly for follow up items.
Ensure that a functioning and agreed upon invoicing and payment process is in place.
Assist with accounting collections when needed.
Manage client profiles for each account.
Create process maps to understand material and information flow.
Maintain accurate account data - record meeting notes and follow-up/action items on a weekly basis.
Meet face to face with customers on a regular basis to maintain customer information and satisfaction. Maintain retention meeting and review requirements - proactively plan meeting and review schedule.
Provide technical updates and systems demos to LAM accounts.
Collect, evaluate and present data analysis to customers at all levels within their organization.
Manage Business Performance Reviews for accounts.
Identify growth opportunities business within existing accounts.
Involve sales and operations at appropriate time to develop growth opportunities.
Continually seek improvement in procedures and services to create more efficient and cost effective operations.
Assist, and if needed, spearhead problem resolution for issues outside of local branch.
Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!
Qualifications
University or equivalent business qualifications
Minimum 3 years Expeditors or industry experience
Experience in business development preferred
Knowledge of Expeditors products and services
Knowledge of required Expeditors operating systems
Proficient in MS Office
Strong presentation skills
Strong leadership skills
Proven project management skills
Strong analytics skills
Ability to perform and meet KPI requirements
Proven problem solving and interpersonal skills
Charismatic with an ability to connect
Ability to travel in accordance with company policy
Additional Information
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Please note, this opportunity does not sponsor work visas and has no relocation assistance.

Compensation: USD 110000 - USD 150000 - yearly

About Expeditors

Transportation, Logistics, Supply Chain and Storage · 10,001+ employees · headquartered in Bellevue, Washington · founded 1979