Business Systems Analyst- Incident Management

About this role

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Randstad Digital, is seeking the following. Apply via Dice today!


job summary:


We are looking for an organized and proactive Business Systems Analyst - Incident Management to help keep our production environments running smoothly. In this role, you will be the coordinator and data-tracker when technical issues pop up, helping to connect our Support, Product, and Engineering teams so everyone stays aligned.


This is a fantastic role for a detail-oriented systems thinker with 3+ years of experience who loves problem-solving but doesn't necessarily want to write code. You'll help triage incoming issues, track them through to resolution, and look at the data afterward to help us figure out how to stop them from happening again. If you are naturally curious, great at keeping calm under pressure, and love keeping projects organized, we'd love to talk to you.


location: San Antonio, Texas


job type: Contract


salary: $38 - 40 per hour


work hours: 8am to 5pm


education: Bachelors


responsibilities:

• Focused on incident intake, triage, coordination, analysis, and operational follow-through
• Will own incident workflow hygiene, support root cause analysis, coordinate across Product, Engineering, Support, and Operations, and ensure incidents move cleanly from detection through resolution and post-incident review.
• Comfortable operating during ambiguity and urgency, can work directly in systems and data, and knows how to keep incidents moving without drama
• Triage and classify incoming incidents (severity, impact, scope)
• Coordinate across multiple teams under time pressure
• Ask direct questions and surface risks clearly
• Track incidents through resolution without constant supervision
• Read logs, metrics, or reports at a high level (not a developer, but not afraid of data)
• Identify patterns across incidents (repeat ...