Business Systems Analyst 4

About this role

The group you’ll be a part of
The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives.


The impact you’ll make
As a Business Systems Analyst at Lam, you will play a key role in shaping how the organization uses ServiceNow to simplify work, improve service delivery, strengthen platform governance, and enable scalable digital workflows. This is an opportunity to influence enterprise processes, partner with cross-functional leadership, and help evolve a strategic platform used across the business.


What You’ll Do

• Partner with business stakeholders and platform teams to understand objectives, pain points, current-state processes, and desired outcomes.
• Lead requirements discovery sessions, workshops, and process reviews for ServiceNow initiatives.
• Translate business needs into functional requirements, process flows, solution documentation, clear user stories, and acceptance criteria.
• Evaluate requests against ServiceNow out-of-the-box capabilities, platform standards, governance practices, and long-term maintainability.
• Support intake, prioritization, backlog refinement, sprint planning, delivery tracking, UAT, release readiness, and post-release validation and hypercare.
• Collaborate with architects, developers, administrators, Quality Assurance (QA), and process owners to ensure solutions are feasible, scalable, and aligned to business outcomes.
• Perform current-state and future-state process analysis, gap assessments, and impact analysis across ServiceNow workflows.
• Support platform enhancements, integrations, data quality improvements, reporting needs, and operational process optimization.
• Facilitate stakeholder alignment, manage expectations, escalate risks and dependencies, and communicate clearly to business and IT...