Business Process Consultant, Expert Services for ServiceNow Finance, Procurement & Legal Solutions

Responsibilities

The Business Process Consultant will guide customers in transitioning business requirements into ServiceNow configurations for Finance, Supply Chain, and Legal product lines. They will lead design workshops, define future-state processes, and manage the lifecycle of user stories to ensure successful project delivery.

Requirements

Candidates must have at least 8+ years of consulting experience in Finance, Supply Chain, or Legal operations and technology. Required certifications include ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD).

Skills

• ServiceNow
• Business Process Consulting
• Finance Operations
• Supply Chain Management
• Source-to-Pay
• Legal Operations
• Contract Management
• Agile Development
• Process Re-engineering
• Gap Analysis
• Stakeholder Management
• User Story Authoring
• System Configuration
• Project Management
• Technical Consulting

About this role

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Role
A Business Process Consultant (BPC), is a functional and process expert in the ServiceNow Expert Services Team on customer implementation/delivery teams – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions – all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
Be the process expert for Finance, Source-to-Pay, Legal Operations, and/or Contracting departments, using ServiceNow products and best practices focused on configuration vs. customization to drive business outcomes
Drive Finance, Source-to-Pay, Legal, and/or Contracting-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
Lead customer design workshops focused on ServiceNow Platform and Solution functionality
Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion.
Guide and advocate for the customer’s needs throughout the engagement
Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Prepare all customer-facing deliverables focused on process
Juggle multiple and complex projects/initiatives
Promote continuous improvement practices for delivery/engagement materials
Support specific sales activities when required
Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 50% travel annually, driven by customer needs and internal meetings
Qualifications
What successful candidates need to have:
At least 8+ years of consulting experience for complex, global organizations in the Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting operations/technology departments
Demonstrated ability to influence and consult (providing options with pros, cons and risks) in Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.
Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO), preferred.
ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred.
Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
Experience in providing Knowledge-Centered Service / Support using technologies
Experience in analyzing and recommending Finance, Supply Chain, Source-to-Pay. Legal, and/or Contracting strategies based on business priorities
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work loc...

About ServiceNow

Software Development · 10,001+ employees · headquartered in Santa Clara, CA