Business Operations & Enablement Manager

About this role

The Business Operations & Enablement Manager drives scalable process design, cross-functional enablement, and measurable outcomes across UNiDAYS. Working closely with business stakeholders, you diagnose root causes to turn complex operational friction into streamlined, fit-for-purpose solutions built for scale.

From modernising workflows and automation, to powering executive reporting (like the Monthly Management Report), preparing data and inputs for strategic planning and OKR cycles, and leading governance rhythms, you are a force-accelerator across the business.

A solution-oriented self-starter, you excel at processing high volumes of complex information, cutting through noise, and translating ambiguity into clear paths forward. You build trust quickly—gaining stakeholder credibility through sharp questioning, insightful synthesis, and pragmatic problem-solving.

• Job requirements: 5+ years of experience in a Business Operations, Operational Change Management and/or Project Delivery within a fast-paced environment.
• Proven experience mapping complex processes, redesigning workflows for scale, and deploying modern tools/automation platforms.
• Strong critical thinking ability with a track record of weighing operational trade-offs against commercial outcomes.
• Comfortable driving accountability across teams without direct line management, and confident constructively challenging peers to ensure the right business outcome.
• Proven track record of bringing teams along on the journey, from designing new processes to delivering training, building documentation, and ensuring lasting adoption.
• Demonstrated experience taking cross-functional projects through to hands-on implementation and operational handover.
• Exceptional ability to synthesise complex data into clear narratives, and strategic summaries.
• Hands-on experience implementing OKRs/KPIs; familiar with best practice, driving team adoption, and tracking progress to hold teams accountable to busi...