Business Operations Associate

About this role

CopilotIQ is delivering the first AI-driven platform for the 60 Million older Americans with chronic conditions like diabetes, CHF, and hypertension, with a goal of adding five great years to their lives. CopilotIQ is using connected devices, mobile applications, and a clinician management and automation app to build a longitudinal understanding of patient health to drive artificial intelligence. The system is using predictive analytics with a biomarker feedback loop to build a flywheel for continual improvement. Much like a pilot has a computer and person sitting next to them to ensure they stay safe, we believe every patient deserves to have someone watching over them and ensuring they are healthy


What is the Business Operations Associate role?
The Business Operations Associate is a Swiss-army knife for CopilotIQ+Biofourmis, taking on high-value operational challenges and turning them into scalable, repeatable systems. You will be deployed to the most important business problems – diving into data, understanding how care and operations work on the ground, and building processes that improve performance, efficiency, and experience for patients, partners, and internal teams.


In this role, you will sometimes own a function or workflow long term, sometimes stand up a new process and transition it to another team once it is stable, and sometimes solve a one-time, high-impact problem that unlocks growth. Over time, you will become a go-to problem solver who can enter ambiguous situations with clear framing, drive alignment with stakeholders, and leave behind durable systems and metrics that continue to run without you.


What you’ll be doing:

• Own critical day-to-day operational workflows (e.g., customer onboarding, support escalations, vendor performance, workforce efficiency), ensuring they run reliably and are continuously improved.
• Dig into data (spreadsheets / basic BI tools) to understand performance, surface insights, and help leaders ...