Business Operations Analyst

About this role

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Job Category


Operations


Job Details


About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.


Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.


Global Technology Partnerships (GTP) is seeking a dedicated
Business
Operations Specialist
to manage escalated operational support for our Independent Software Vendor (ISV) partners. This role will be a pivotal part of our newly relaunched escalated support efforts for our ecosystem of 7,500+ Independent Software Vendor (ISV) partners. This involves rethinking the way we manage partners at-scale, finding ways to unlock “self-serve” for partners, and ultimately acting as the escalation point for complex or high priority cases. As the main escalation point, you will drive timely and high-impact solutions for our partners, ensuring seamless communication, efficient issue resolution, and a world-class partner experience.


In this role, you will be primarily focused on cases where automated support processes cannot resolve issues, ensuring that our highest priority ISV partners receive timely and effective operational support for complex challenges. Working in close collaboration with Partner Account Managers and Technical Advisors, you will oversee escalations related to partner needs, such as: partner benefit offerings, pa...