Business Analyst - Special Issurance

About this role

Location: Louisville, KY (Hybrid)

This is a hybrid position primarily based in Louisville, Ky. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .

We give you a world of potential

This role operates globally, collaborating across departments and functions, and requires adherence to strict regulatory standards and timelines. It plays a critical role in bridging business objectives, market demands, and technology solutions.

A role you will love

A Business Analyst in Client Operations plays a critical role in optimizing organizational processes and driving efficiency across business units. These professional analyses current operational workflows, identifies improvement opportunities, process mapping, updating Desktop Operating Procedures and supports the implementation of solutions that enhance productivity, reduce costs, and align with strategic goals. This professional will also be responsible for maintaining key volumes, gather information for ongoing senior management reporting, presentations and assist in the analysis of events exposing Computershare to potential operating risks.

Some of your key responsibilities will include:

• Provide advice and support to technical and non-technical staff regarding solution designs.
• Maintain focus on aligning business opportunities with technology solutions.
• Contribute with the handover and delivery of new solutions.
• Evaluate and map existing business processes to identify inefficiencies and bottlenecks in the process.
• Create and maintain accurate documentation including journey maps, business process flows, systems context, and solution design. Timely identification of control gaps and mitigation of risks.
• Support the implementation of new operational processes.
• Facilitate workshops and training s...