Business Analyst, Renewal Desk

About this role

Job Description
As a
Business Analyst
focused on legal software renewals, you will own the end-to-end renewal process for a portfolio of industry-leading legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence. This is a high-impact role that sits at the intersection of customer relationships, commercial strategy, and operational excellence.


You'll work closely with Account Management, Account Specialists, and Customer Success Managers to ensure renewals are handled accurately, on time, and in alignment with broader business goals. As the go-to expert on legal software contracts and pricing, you'll be an indispensable partner to the account team — bringing clarity, confidence, and solutions to every renewal conversation.


Key Responsibilities
In the role of
Business Analyst,
you will be responsible for:

• Owning and managing the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and DocumentIntelligence.
• Preparing and delivering accurate, competitive pricing proposals for renewals.
• Proactively managing the customer notification process to ensure timely awareness of upcoming renewals.
• Collaborating cross-functionally with Account Management, Account Specialists, and Customer Success Managers, staying ahead of potential issues before they arise.
• Identifying and communicating renewal risks and opportunities to internal stakeholders in a timely manner.
• Serving as the subject matter expert on legal software contracts and pricing, bringing that expertise to bear as a trusted and essential member of the account team at every renewal touchpoint.
• Acting as the primary point of contact for customers on all contractual and pricing questions related to renewals.
• Leading and facilitating renewal negotiations using established playbook approaches, while developing creative, ad-hoc solutions for complex or escalated situat...