Business Analyst - Remote

About this role

About The Company
Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994. Headquartered in Mason, Ohio, the company has established a strong reputation for innovation, service excellence, and a comprehensive understanding of healthcare benefits administration. Reflect Health serves a diverse client base across all 50 states, including employers, third-party administrators (TPAs), health systems, and benefit consultants. The organization has developed proprietary claims technology, expanded its offerings to include level-funded and fully funded programs, and consistently delivers tangible savings and enhanced experiences for millions of members. With a focus on driving better health outcomes at lower costs, Reflect Health is committed to leveraging technology and operational excellence to meet the evolving needs of its clients and partners.


About The Role
We are seeking a dedicated Business Analyst to join our Production Support team. This role plays a critical part in managing day-to-day operational issues related to client tickets, ensuring efficient investigation, coordination, and resolution within established service levels. The Business Analyst will serve as a key point of contact for internal teams, clients, and vendors, providing proactive communication and accountability to uphold high standards of service quality. Beyond immediate ticket resolution, the role involves analyzing recurring issues, monitoring service performance metrics, and recommending process improvements to enhance operational efficiency. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and experience managing client relationships and technical workflows within a healthcare or benefits administration environment.


Qualifications

• Bachelor’s degree in business, communications, or a related field, or equivalent practical experience
• 3-5+ years of experience in bu...