Business Analyst – Cardholder Services Platforms

About this role

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Who We Are
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. SoFi Tech Solutions (formerly Galileo Financial Technologies) is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. SoFi Tech Solutions leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at
https://tech.sofi.com/careers/
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We are seeking a highly organized and analytical Business Analyst to support the Disputes Central and Fraud Central platforms. This role will serve as a liaison between Cardholder Services, Operations, Product, Engineering, clients, and technology partners.


The Business Analyst will support production operations, client onboarding, requirements gathering, user acceptance testing, platform configuration, reporting, enhancements, and release management. The ideal candidate will have strong problem-solving skills, excellent communication abilities, attention to detail, and experience translating business needs into effective technology solutions.


Key Responsibilities

• Support the Disputes Central and Fraud Central platforms, including production issue resolution, root cause analysis, ticket management, escalation, remediation, and agent coaching.
• L...