Business Analyst

About this role

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

# Position Overview

The Business Analyst supports Robotic Process Automation (RPA) initiatives across CMS, providing process analysis, requirements development, and documentation support to identify, design, and validate automation solutions. This role works with CMS stakeholders and technical teams to analyze existing workflows, identify automation candidates, and translate business needs into clear requirements that enable effective RPA development and deployment. The Business Analyst bridges the gap between business operations and technical delivery, ensuring automation solutions are well-defined, accurately scoped, and aligned with CMS objectives. Public Trust Clearance required.
Location: Baltimore, MD
Clearance: Public Trust required

# Key Responsibilities

Process Discovery & Automation Analysis

• Engage with CMS stakeholders to identify, evaluate, and prioritize business processes as candidates for robotic process automation
• Conduct process discovery sessions and document current-state workflows, decision logic, exception handling, and business rules in sufficient detail to support RPA development
• Assess automation feasibility and develop business cases that articulate the expected value, effort, and risk of proposed automation solutions
• Maintain an automation candidate pipeline, tracking process submissions through intake, assessment, and prioritization stages

Requirements Development

• Translate discovered processes into well-formed RPA requirements, process definition documents (PDDs), and solution design documentation
• Work with RPA developers and technical leads to ensure requirements are complete, unambiguous, and ready for development
• Support backlog refinement and sprint planning by ensuring automation user stories and acceptance criteria meet the definition of ready
• Maint...