Brand Project Manager II

About this role

Company Summary:

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary:

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

Job Duties and Responsibilities:

The candidate for this role will need to be located and currently living in Los Angeles, California.

We are seeking a dynamic and detail-oriented Staff Project(s) Manager to oversee and manage multiple business functions, with a focus on optimizing customer experience, retail operations, and business performance in wireless retail locations. This role will include completing Mystery Shops across designated regions as well as overseeing other programs within the business as part of a broader strategy to improve customer service, sales performance, and operational efficiency. Additionally, the candidate will be responsible for managing and executing other key business initiatives and project assignments. The ideal candidate will have a strong background in wireless retail operations,Customer experience, leadership experience, and the ability to engage cross-functional teams to achieve strategic business objectives.

### Key Responsibilities:

• Conduct mystery shop visits and calls across assigned regions to evaluate customer service, sales techniques, product presentation, and store operations; complete additional mystery shop assignments as needed
• Support coordination of the mystery shopper program by scheduling visits to wireless retail locations and assisting with the review of eva...