Automation & AI Engineer

About this role

Company Overview:

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

This is a contract-to-hire opportunity with one of Arctiq's clients. It's a remote position working EST hours. 

Position Overview:

We are seeking an experienced Automation & AI Engineer to drive the next phase of our IT Service Management (ITSM) transformation. This role will design, develop, and implement intelligent automation solutions across IT operations, service management, observability, asset management, and employee support functions. The ideal candidate combines software engineering, workflow automation, AI, and ITSM expertise to eliminate manual processes, improve service delivery, enhance employee experiences, and enable data-driven operations. This individual will partner closely with Infrastructure, Security, Service Desk, Enterprise Applications, and Business Operations teams to identify opportunities and deliver measurable business outcomes through automation and AI. This role will play a key part in our transition to a modern ITSM platform, implementation of AI-powered service operations, and development of self-healing, self-service, and predictive operational capabilities.

Responsibilities:

- Automation Strategy
- Partner with IT leadership to define and ...