Associate Project Manager - Client Connectivity (UAE Nationals Only)

About this role

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

The role of Associate Project Manager, client connectivity, is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You’ll be at the fore front of onboarding clients onto HSBC Channels and solutions, ensuring seamless transitions, driving satisfaction and supporting excellence.

Duties & Responsibilities:

• Provide support in pre-mandate consultation, project management and solutions delivery for our diverse client base, utilizing your knowledge of SME payments, Liquidity, ERP and regulatory solutions.
• Coordinate Product and channel fulfilment by ensuring that products and services are delivered in accordance with the scope outlined in the statement of work
• Support proactive project management methodologies and organization design to assist in managing multiple client projects effectively.
• Collaborate with internal and external stakeholders across multiple regions, under the guidance of the senior project manager
• Provide support in technical aspects of client solution delivery, including system configuration and various file formats (XML, csv) mapping and testing.
• Own client communication throughout the project lifecycle and beyond on simple projects. Assist in client communication throughout the project lifecycle and beyond on complex projects
• Provide timely updates to the project team and deal initiator on the status of all activities, ensuring transparency and alignment throughout the process and verifying project set up ahead of providing confirmation
• Ensure every client is able to operate their accounts and services as expected, and that project expectations are met before a project is completed. Complete necessary internal forms related to fulfillment processes, including billing...