Associate Manager, Demand Operations

About this role

About Freestar:

Freestar engineers cutting-edge monetization solutions for websites. By combining industry-leading technology, data, and massive scale, we enable busy site owners to seamlessly maximize revenue while freeing themselves of the hassles of ad operations. Publishers then have more time to do what they do best: create content.

Job Summary: Associate Manager, Demand Operations

As a pivotal member of our team, the Associate Manager, Demand Operations will report directly to the Associate Director of Demand Operations, supporting the Demand team's operational processes. This role demands some understanding of SSP operations, domain approvals, blocklist implementations, and ticket management. Collaboration is key, as you'll engage cross-functionally with Freestar's Publisher Success, Publisher Support, Product/Engineering, and Onboarding teams to drive growth in both Freestar and publisher revenues.

Responsibilities:

• Own end-to-end execution across SSP partner platforms, including submitting domains for approval, generating and validating placement IDs, and configuring inventory settings
• Act as a primary point of contact for SSPs and demand partners to support onboarding, troubleshooting, and ongoing optimizations. Proactively follow up on requests, escalate issues when needed, and maintain strong working relationships to ensure timely responses
• Implement and maintain advertiser and category blocklists across SSPs based on publisher requirements, brand safety guidelines, and performance insight
• Investigate discrepancies in bidder performance, including CPM, win rate, and fill rate fluctuations. Partner with internal teams and external SSPs to diagnose issues (e.g., bid density, timeout settings, deal configurations) and implement data-driven solutions to improve yield
• Extract, consolidate, and analyze performance data across multiple SSP dashboards. Translate raw data into actionable insights, identifying trends, anomalies, ...