Associate Manager, Client Operations

About this role

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Role Overview: The Associate Manager is responsible for driving daily production, maintaining service quality, and managing a team of associates. This role focuses on optimizing workflows, monitoring performance metrics (SLAs), and serving as a Subject Matter Expert (SME) to improve operational health and client satisfaction.

Location: Our office is located at 3001 Hackberry Rd, Irving, TX 75063 . Candidates should live within a commutable distance to this site.

Inbound & Outbound Calling - Average 15 - 20 calls / Day

Training: on-the-job training and call shadowing.

Schedule: This center is open from 8:00am -7:00pm Central Monday – Friday. Employees can exercise a hybrid work model, with 1 day onsite (Wednesday) and 4 days working remotely, based on individual performance. This model could change based on business needs. Adherence to working these hours is required, no exceptions. Some overtime may be d...