Associate Director, Business Development & Marketing Operations (Remote)

Responsibilities

The Associate Director provides strategic leadership and operational oversight for the Business Development and Marketing organization. This role drives operational excellence by optimizing processes, managing business systems, and leading cross-functional initiatives to support revenue growth.

Requirements

Candidates must have at least 8 years of experience in sales, marketing, or revenue operations, including 3 years in a leadership capacity. A bachelor's degree in a relevant field is required, with proficiency in Salesforce and marketing automation platforms.

Skills

• Sales operations
• Marketing operations
• Revenue operations
• Strategic planning
• Project management
• Salesforce
• Data analysis
• Change management
• Business process optimization
• Team leadership
• Stakeholder management
• Marketing automation
• Budgeting
• Performance measurement
• Data governance
• Cross-functional collaboration

Benefits

• Comprehensive benefits
• Wellness programs
• Tuition reimbursement
• Professional development
• Flexible scheduling
• Generous time-off policies

About this role

Title: AD, Business Development & Marketing Operations

Department: Business Development & Marketing

Reporting to: Senior Director, Business Development & Marketing

Compensation: CAD115K - CAD135K

Employment: Full-Time

LOCATION: REMOTE - CANADA (CANDIDATES BASED IN BRITISH COLUMBIA, ALBERTA,
MANITOBA, SASKATCHEWAN, ONTARIO, NOVA SCOTIA OR WILLING TO RELOCATE)

15% Travel is required for meetings throughout the year. 

Who we are:

World Education Services (WES) is a non-profit social enterprise that supports
the educational, economic, and social inclusion of immigrants, refugees, and
international students. For over 50 years, WES has set the standard for
international academic credential evaluation, supporting millions of people as
they seek to achieve their academic and professional goals. Through decades of
experience as a leader in global education, WES has developed a wide range of
tools to pursue social impact at scale. From evaluating academic credentials to
shaping policy, designing programs, and providing philanthropic funding, we
partner with a diverse set of organizations, leaders, and networks to uplift
individuals and drive systems change. Together with its partners, WES enables
people to learn, work, and thrive in new places. For more information about WES,
please visit our website at www.WES.org.

About the Opportunity:

The Associate Director, Business Development & Marketing Operations provides
strategic leadership and operational oversight for the Business Development &
Marketing organization. This role is responsible for driving operational
excellence across sales and marketing functions by optimizing processes,
enhancing organizational effectiveness, overseeing business systems, and leading
strategic initiatives that support growth and organizational priorities.

This role serves as a key advisor to senior Sales and Marketing leadership,
creating functional alignment across sales, marketing, product, IT, production,
customer service, communications and other key cross-functional teams in support
of WES organizational strategies and sales and marketing revenue generating
objectives. This role leads sales operations and marketing operations, as well
as shepherding sales and marketing programs and projects forward in an efficient
and effective manner. This includes ensuring strong execution and follow-through
for key initiatives; strengthening alignment and coordination; and helping to
analyze the best use of WES sales and marketing resources and capacity through a
financial lens. This includes project management and strategic planning to help
the team(s) stay focused, and efficiently execute and adapt, and prepare for the
future.  The AD will work collaboratively across internal teams and with
external consultants and stakeholders, establishing deliverables, milestones,
setting deadlines, adhering (or modifying, as needed) to deadlines; while
advising and making clear and rational decisions. 

The Associate Director manages a team of three direct reports spanning Sales
Operations, Marketing Operations, and Project Management functions.

Responsibilities include but are not limited to:

Strategic Leadership & Operations:

* In support of broader organizational strategies and in partnership with the
Senior Director, the Associate Director will develop the vision, goals, and
roadmap for the Revenue Operations function.
* Work collaboratively with the Senior Director and leadership team to develop
sales and marketing operations strategies, processes, and best practices to
optimize business performance, improve organizational effectiveness, and
drive scalability.
* Execute the strategies, processes and best practices in collaboration with
the sales and marketing team.
* Support the Senior Director, Business Development & Marketing with planning,
goal development, resource prioritization, organizational communications, and
operational effectiveness.
* Co-Lead change management initiatives with the sales and marketing leaders
and drive adoption of new processes, systems, and ways of working.
* Develop systems and governance models that provide transparency into
priorities, timelines, resource allocation, turnaround times, and
service-level agreements.
* Identify opportunities to improve the sales and marketing efficiency through
automation, standardization, and process optimization.

Team Leadership:

* Lead, coach, and develop a team of three direct reports across Sales and
Marketing Operations, and Project Management functions.
* Foster a collaborative, high-performing team environment that promotes
accountability, innovation, continuous improvement, and professional
development.
* Establish clear goals, performance expectations, and development plans for
team members.
* Co-develop with the Senior Director, Business Development & Marketing with
executive presentations, strategic communications, and meeting facilitation.
* Build strong partnerships across departments to ensure alignment and
successful execution of organizational priorities.

Salesforce & Business Systems:

* Build out and drive the annual sales planning and performance-management
cycle including adoption and continuous improvement of Salesforce
functionality to support sales effectiveness, pipeline management,
forecasting, reporting, and decision making.
* Serve as the Business Development and Marketing business owner for Salesforce
and associated marketing technologies, setting priorities, defining business
requirements, and ensuring that platforms support effective workflows,
reporting, forecasting, and decision-making.
* Develop and maintain a multi-year technology and automation roadmap for
Business Development and Marketing, in partnership with Product and
Technology.
* Monitor user adoption and system effectiveness, addressing gaps through
process changes, training, communication, and platform im...

About World Education Services

Education Administration Programs · 201-500 employees · headquartered in New York, NY · founded 1974