AI Platform Engineer

About this role

About Orderly Wellness

OrderlyMeds is building a better, more supportive healthcare experience—one that’s fast, reliable, and designed with people in mind. As a fully remote company, we’ve grown quickly by combining thoughtful technology with compassionate service, helping tens of thousands of patients get the care and medication they need, without the hassle.

We’re a collaborative, mission-driven team working across the U.S. (and beyond!) to improve access to care at scale. With over 100 customer support agents, six pharmacy partners, and a 50-state clinical network, we’re scaling fast, and looking for curious, kind, and solutions-oriented people to grow with us.

About the Role

We’re looking for an AI Platform Engineer to own the infrastructure that powers Orderly Wellness’ next-generation AI systems. You’ll take the foundational platform we’ve built and bring it to production-grade scale - driving performance, reliability, zero-downtime operations, and real-time responsiveness across our entire AI stack.

This role sits alongside our AI Engineers and AI Analysts and focuses on everything under the hood: Cloud Run optimization, Datastore performance tuning, rollout of CI/CD pipelines, batch workflow stability, error detection, scraping/Chrome pool orchestration, and ultra-fast model serving. If you love solving hard infrastructure problems, squeezing every millisecond out of a system, and making complex systems feel effortless for users - this role is for you. This is a hands-on IC role with significant ownership and visibility.

What You will Do

• Own reliability & uptime for our AI platform - ensuring systems are stable, observable, and built for 24/7 availability.

• Optimize performance across our chat, voice, and automation flows, driving latency down from seconds to sub-second.
• Architect and maintain scalable infrastructure using Google Cloud services: Cloud Run, Datastore, Cloud Storage, Pub/Sub, Secrets Manager, and more.
• Design and imp...