Account Manager_Operations_Cleaning_Industry_London

About this role

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.


Job Summary

Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned area within a territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers, actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels.

This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent


Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer experiences, increase revenue per store, and improve retention metrics.


Duties and Responsibilities:Customer Relationships & Communication:

• Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
• Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
• Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity.
• Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
• Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
• Conduct regular business reviews with key stakeholders (e.g., VPs, Dis...