Account Manager (Social Media)

About this role

WE’RE LOOKING FOR AN ACCOUNT MANAGER!

WHO ARE WE?

On The Tools is a social media agency with a difference - we’re the UK’s only full-service, community first publishing group too! We create, produce and distribute shockingly good video content through our social media communities (and beyond), earning untouchable results for our clients.

Based in one of the most iconic offices in the West Midlands, a career with us is a vibrant one. We create together, we believe in being passionate and honest, and we always strive to have a consistent positive impact on our communities and the people around us - and we look for people who want to be part of that culture.

Our founder set out to create a company where nobody hated Mondays, or felt undervalued, and we work hard to uphold those principles. 

If you’re looking to be part of something special, something dynamic, something exciting - On The Tools could be the place for you. 

THE ROLE

The On The Tools client services team ensures the smooth day-to-day management of a group of key accounts. This ranges from taking client briefs, managing internal resource allocation and monitoring account commercials. The team acts as the face of On The Tools, building long-lasting relationships and helping our clients hit their business objectives.

The role of an Account Manager is to take ownership of all work being briefed to On The Tools and developing strong, long lasting relationships with the client.

CLIENT MANAGEMENT

• Be responsible for all administrative tasks required on the project management of your accounts. Ensuring tasks are delegated as needed and providing suggestions that would improve processes and efficiency
• Lead creative sessions, using your knowledge of the client, their competitors and their sector to ensure ideas will resonate with key stakeholders and customers
• Build a robust knowledge of the client's sector, competitors, and customers
• Take detailed feedback from the client, ensuring it is accura...