Account Manager (Operations & Growth)

About this role

# Account Manager (Operations & Growth)

###### Full Time Employee

## Job Summary

We're hiring an Account Manager (Operations-focused) to support customer success, drive retention, and scale our account management function.

## Job Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Role Overview

We’re hiring an Account Manager (Operations-focused) to support customer success, drive retention, and scale our account management function.

What You’ll Do

Prepare materials for Quarterly Business Reviews (QBRs)
Monitor customer usage, performance, and key metrics
Identify risks (e.g., usage drops, error spikes) and flag early
Create reports that demonstrate product value and ROI
Support upsells by identifying expansion opportunities
Maintain CRM (HubSpot) and ensure clean pipeline tracking
Coordinate follow-ups and keep customer communication tight
What We’re Looking For

Strong organizational and operational skills
Analytical mindset with ability to interpret data
Excellent communication and presentation skills
High attention to detail and ownership mentality
Ability to manage multiple priorities across accounts
Bonus Points

Experience in customer success or account management
Familiarity with HubSpot or similar CRM tools
Experience working with SaaS metrics and dashboards
Why This Role Matters

You ...