Account Manager (Operations & Growth)

About this role

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.


Role Overview


We’re hiring an Account Manager (Operations-focused) to support customer success, drive retention, and scale our account management function.


What You’ll Do


Prepare materials for Quarterly Business Reviews (QBRs)


Monitor customer usage, performance, and key metrics


Identify risks (e.g., usage drops, error spikes) and flag early


Create reports that demonstrate product value and ROI


Support upsells by identifying expansion opportunities


Maintain CRM (HubSpot) and ensure clean pipeline tracking


Coordinate follow-ups and keep customer communication tight


What We’re Looking For


Strong organizational and operational skills


Analytical mindset with ability to interpret data


Excellent communication and presentation skills


High attention to detail and ownership mentality


Ability to manage multiple priorities across accounts


Bonus Points


Experience in customer success or account management


Familiarity with HubSpot or similar CRM tools


Experience working with SaaS metrics and dashboards


Why This Role Matters


You ensure customers see measurable value—and help drive retention and expansion.


Work Arrangement: Homebased


Work Schedule: Monday-Friday, 12pm- 9am PHT


Must Have atleast 20mbps int...