Account Manager, Mid Market Growth Strategy

About this role

About Extend
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.


Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.


What You'll Do

• Lead new program launch strategy + ongoing growth optimization for a portfolio of Extends Mid-Market Merchants
• Lead the growth and merchant relationship management strategy for each strategic relationship you manage
• Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth
• Perform quarterly business reviews with internal and external executive leadership
• Drive go-to-market strategies and adoption of new product features across your book of business
• Manage promotional strategy and marketing development budgets.
• Collaborate with cross functional leaders (Risk, Analytics, Marketing) to support merchant growth
• Author long-term business plans, thinking at a deeply strategic level about optimization and growth.

What We're Looking For

• Bachelor’s degree with 2-5 years experience in a dynamic startup environment owning customer relationships
• Excepti...