Account Manager - Corporate Security Operations - Manhattan, NY

About this role

Account Manager – Corporate Security Operations


Location:
Manhattan, NY


Job Type:
Full-Time


Compensation:
$40.87 per hour ($85,009.60)


Schedule:
Monday through Friday (7:00AM-3:00PM)


Position Overview


Securitas Security Services is seeking an experienced, highly organized, and service-driven
Account Manager
to oversee security operations at a premier corporate account in Manhattan. This individual will be responsible for managing daily operations, leading and developing a professional security team, maintaining strong client relationships, and ensuring that security services consistently meet established expectations and operational standards.


The ideal candidate is a confident leader with excellent communication skills, sound judgment, and the ability to balance client satisfaction, employee performance, and operational efficiency in a fast-paced corporate environment.


Key Responsibilities

• Account & Client Relationship Management: Serve as the primary point of contact for the client, building a strong working relationship and ensuring security services align with client expectations and contractual requirements.
• Security Operations: Oversee daily security operations, ensuring that established post orders, procedures, access control protocols, and reporting requirements are consistently followed.
• Team Leadership: Recruit, train, coach, and supervise security personnel while promoting accountability, professionalism, and exceptional customer service.
• Staffing & Scheduling: Manage staffing levels, scheduling, attendance, and coverage to ensure operational needs are met and service interruptions are minimized.
• Performance Management: Monitor employee performance, address concerns promptly, provide feedback, and implement corrective action when necessary.
• Incident Management: Oversee incident reporting, investigations, and escalations, ensuring appropriate documentation and timely com...