Account Manager, Client Communications

Responsibilities

The Account Manager will manage the delivery and enhancement of outbound communications for superannuation clients while ensuring compliance with legislative and brand requirements. They will also partner with stakeholders and vendors to streamline processes and improve service delivery efficiency.

Requirements

Candidates must have extensive experience in the superannuation industry, including strong knowledge of accumulation and pension products. Additionally, they should possess proven skills in client communications, stakeholder management, and process improvement within a financial services context.

Skills

• Superannuation administration
• Client communications
• Stakeholder management
• Vendor management
• Business analysis
• Process improvement
• Analytical skills
• Problem-solving
• Communication skills
• Influencing
• Negotiation
• Attention to detail
• Legislative compliance
• Financial services

Benefits

• Flexible hybrid working
• Purchased leave
• Parental leave
• Volunteer leave
• Gender transition leave
• Wellbeing leave
• Employee recognition program
• Talent referral program
• Salary sacrificing
• Employee assistance program
• Learning and development support
• Employee discounts

About this role

Join a superannuation leader backed by global scale, local expertise and a
commitment to innovation.

MUFG Pension & Market Services is Australia’s leading superannuation
administrator, partnering with some of the largest and most recognisable funds
in the country. Here, you’ll influence client outcomes and help shape
communications that support better member experiences.

The Role

Reporting to the Client Delivery Manager, the Account Manager, Client
Communications will manage the delivery and ongoing enhancement of outbound
communications for a key superannuation client.

You’ll partner with clients, internal teams and external providers to deliver
compliant, effective communications while identifying opportunities to simplify
processes, improve efficiency and enhance service delivery.

Key Responsibilities

* Manage client correspondence and communications across BAU and change
initiatives.
* Partner with fund stakeholders to understand requirements, manage priorities
and resolve issues.
* Ensure communications meet legislative, operational and client brand
requirements.
* Manage external vendors and service providers against agreed SLAs, quality
and delivery expectations.
* Identify opportunities to streamline, standardise and improve communications
processes.
* Provide subject matter expertise on superannuation correspondence and
communication solutions.
* Maintain effective governance, documentation, controls and reporting across
communication activities.

About You

You’ll bring:

* Extensive superannuation industry experience, including strong accumulation
and pension product knowledge.
* Strong understanding of superannuation administration and legislative
requirements.
* Experience in client communications, business analysis or a similar financial
services role.
* Strong client and stakeholder management skills.
* Experience managing vendors and third-party service providers.
* Strong analytical, problem-solving and process improvement capability.
* Excellent communication, influencing and negotiation skills with high
attention to detail.

Some of our Employment Benefits

* Flexible hybrid working
* Purchased, parental, volunteer, gender transition and wellbeing leave
* Employee Recognition and Talent Referral Programs
* Salary sacrificing via superannuation
* Employee Assistance Program
* Learning and development support
* Employee discounts, including Bupa and Microsoft
* Novated car leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We value diverse
perspectives and promote a flexible environment where our people can thrive. We
know diversity drives better client outcomes, continuous improvement and growth.

We treat all individuals fairly and equitably and do not discriminate on the
basis of diverse characteristics, including gender, gender identity, sexual
orientation, age, ethnicity, cultural background, disability, religious or
political belief, marital or family status, or carer responsibilities.

How to Apply

Ready to take the next step in your career? Apply now with your resume and cover
letter highlighting your relevant skills and experience.

Candidates must have relevant work rights. Successful applicants will be
required to complete background screening prior to commencing employment.

MUFG Pension & Market Services is a global, digitally enabled business that
empowers a brighter future by connecting millions of people with their assets –
safely, securely and responsibly. 

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets,
we partner with a diversified portfolio of global clients to provide robust,
efficient and scalable services, purpose-built solutions and modern technology
platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory
complexity, improve data management and connect people with their assets,
through exceptional user experience that leverages the expertise of our people
combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology,
process and people to deliver a comprehensive financial data solution to its
superannuation clients. We support clients across all superannuation fund
sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of
value-added services, we offer the most comprehensive superannuation
administration solution on the market. The scale, adaptability and ease of use
of our proprietary systems, in conjunction with our integrated analytics
offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and
inclusive culture that is built on the foundations of an entrepreneurial spirit,
effective risk management, empathy and trust, and underpinned by its core
values.

We are an inclusive employer whose people work collaboratively. We encourage,
support and value the various talents and perspectives of our people and promote
a flexible and blended work environment where our people can thrive and their
wellbeing is supported. We know that diversity drives better client outcomes,
continuous improvement, and growth. Be part of the MUFG Pension & Market
Services journey and together we will achieve our full potential.  

We treat all individuals fairly and equitably and do not discriminate on the
basis of diverse characteristics including, but not limited to gender, gender
identity, sexual orientation, age, ethnicity, cultural background, physical
abilities/disabilities, religious or political belief, marital or family status
or carers responsibilities.

Candidates must have the relevant work rights to be considered for an
opportunity at MUFG Pension & Mar...

About MUFG Pension & Market Services

Financial Services · 5,001-10,000 employees · headquartered in Sydney, New South Wales