Account Manager

Responsibilities

The Account Manager is responsible for managing client relationships, driving revenue growth, and ensuring campaign deliverables meet client needs. They will leverage AI-enabled tools to optimize performance, manage billing processes, and provide actionable data insights to clients.

Requirements

Candidates must have at least 2 years of experience in account management, sales support, or a related field, along with strong organizational and communication skills. A bachelor's degree or equivalent experience is required, with preference given to those with digital media or consumer data industry experience.

Skills

• Account management
• Sales
• Client relations
• Revenue growth
• Data analysis
• Campaign management
• Consultative selling
• Presentation skills
• CRM
• Salesforce
• AI tools
• Automation
• Digital media
• Advertising
• Strategic planning
• Reporting

Benefits

• Equity

About this role

About the Role:
The Account Manager supports client relationships and engagements, and ensures
deliverables align with client needs to drive retention and growth.  This role
is client-facing and contributes directly to revenue through individual and pod
quota ownership. 

In this role, you will contribute to campaigns, build relationships, present
Fetch’s offerings, and apply tools and workflows to improve accuracy and
efficiency in client delivery. You are expected to learn and leverage AI-enabled
tools and workflows to drive efficiencies, improve data accuracy, and enhance
client engagement.

This is a full-time role that can be held from one of our US offices or remotely
in the United States.

Role Responsibilities: 
* Own individual revenue targets and contribute to pod revenue goals
* Contribute to the retention and growth of clients, supporting the pod in
positioning Fetch as a strategic, long-term partner
* With leadership oversight, manage deadlines and navigate evolving priorities
* Build consultative relationships with mid-level client contacts by
communicating clearly, following through on tasks, and supporting complex
account strategies
* Support client engagements by attending partner calls, managing or supporting
client touchpoints, and capturing follow-ups so clients feel consistently
supported
* Contribute to partner deliverables such as campaign performance, one-off
requests, and analytics requests
* Assist with onboarding new clients and brands, campaign set up, and
coordinating materials, so partnerships launch smoothly and expectations are
met from the start. Adopt AI-enabled platforms to ensure precision and
efficiency
* Own inputs for campaign setup and programming, using standardized workflows
and templates to ensure accuracy and minimize errors
* Partner with internal teams to track, organize, troubleshoot, and optimize
client performance, leveraging AI tools to proactively detect trends or
performance risks
* Ensure clients have access to timely reporting to guide budget allocation,
leveraging dashboards to improve transparency and decision-making
* With oversight, ensure that partners have access to the data and reporting
needed to optimize budget allocation and increase spend, using AI-generated
dashboards and insights to surface key opportunities
* Translate data and performance trends into clear, actionable recommendations
for clients
* Contribute to the preparation and delivery of client presentations and
reviews, including QBRs, using tools that improve data visualization and
accuracy
* Manage revenue actualizations and billing processes, ensuring financial
records are accurate and compliant
* Utilize sales-enablement, AI, automation tools and demonstrate a growth
mindset toward adopting new technologies and workflows to increase efficiency

Minimum Requirements:
* 2+ years of experience in account management, partnerships, sales support, or
a related field
* Strong organizational and execution skills with the ability to manage
multiple priorities
* Experience analyzing campaign data and presenting insights to clients or
internal stakeholders to drive business outcomes
* Strong communication and collaboration skills
* Comfort working in dynamic or evolving environments
* Bachelor’s degree or equivalent combination of education and experience

Preferred Requirements:
* Direct client vertical experience
* Direct industry experience in digital media, advertising, or consumer data
* Experience supporting renewals, upsells, and client growth conversations
* Familiarity with CRM tools (ex. Salesforce)
* Experience collaborating with implementation, analytics, or other
cross-functional teams
* Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or
automation platforms (ex. Zapier)

Compensation:
This job posting may span more than one career level. We’re open to hiring this
individual contributor role at the Account Manager or Senior Account Manager
level. Level will be determined based on experience. 

Account Manager: 2+ years of relevant sales experience. The base salary range
for this position is $73,000 to $82,000; the on-target earnings range is $87,600
to $98,340.

Senior Account Manager: 5+ years of relevant sales experience, including
independently leading complex sales cycles and growing strategic accounts. The
base salary range is $95,000 - $113,000, the on-target earnings range is
$114,000 to $135,600.

This does not include accelerators or sales plan incentive funds, which
employees may also be eligible for). We also offer all employees equity in
Fetch. Discover our benefits at https://fetch.com/careers.

About Fetch

Technology, Information and Internet · 501-1,000 employees · headquartered in Hybrid-remote workplace · founded 2013