Account Manager

Responsibilities

The Account Manager is responsible for optimizing the company's position with designated accounts by identifying new business opportunities and managing customer requirements. They act as the primary point of contact for production, quality, and delivery issues while coordinating with internal teams to ensure customer satisfaction.

Requirements

The position requires a Bachelor's degree and proficiency in Microsoft Office, with no previous work experience necessary. Candidates should possess strong communication skills and a mechanical aptitude to effectively manage manufacturing processes and customer expectations.

Skills

• Account management
• Sales forecasting
• Production scheduling
• Quoting
• Customer relations
• Logistics coordination
• Mechanical ability
• Microsoft Office
• Problem solving
• Technical communication
• Business development
• Manufacturing processes
• Proposal development
• Quality performance tracking
• Design change management

About this role

Description
The employee will be responsible for optimizing Acutec’s position with designated accounts. The account manager will be primary point of contact for their accounts, and will work closely with them to identify opportunities for Acutec to provide service. When new opportunities are identified the account manager will work with production management to develop proposals and offer quotations to the customer. The account manager will develop customer forecasts and delivery schedules and works closely with the Logistics Manager, planner and expeditor to insure that customer deliveries are met. The account manager will also be the primary point of contact for the customer when production or quality problems arise or when the customer requires design changes. The employees’ work assignments will require minimal direction from Supervisor.

Essential Duties and Responsibilities
Identify new business opportunities with designated accounts.
Identify and define requirements for new products and services.
Learn all internal manufacturing processes essential for quoting.
Provide quotations and proposals for products and services with designated accounts.
Solicit feedback on quotations and track quoting efficiency.
Develop forecasts for their customer’s products.
Relay delivery requirements to production.
Track delivery and quality performance for their accounts.
Receive customer design change request and initiate the required changes in planning and production scheduling.
Work with customers to resolve issues when production or quality problems occur.
Maintain all necessary records, files and reports.
Attend sales and management meetings.
Other duties as assigned by supervisor.
Key Roles
Complete quotes (updates and new) in a timely manner and effectively communicates the quotes with the assigned customers. Develop annual sales budget and 5 year forecast for all assigned customers.
Effectively communicate with assigned customers and executive teams regarding new business and long term planning. Selling Acutec value, delivery, product development and solving customer problems.
Learns all Acutec processes and effectively communicates with manufacturing and engineering to offer the best price to the customer that provides profitability to Acutec. Attend all -01 meetings for every new product for their customers.
Solves problems, takes initiative and assists engineering in complying with customer requirements (inspection plans + PPAP needs). Develops new business and retains existing business with assigned customers. Responsible for workflow, pricing, and maintaining assigned customer LTA records.

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience Requirements:
This position requires Bachelor’s degree and no previous work experience. Must possess strong computer skills and be proficient in a Microsoft office environment. A strong mechanical ability is of great benefit.

Required Knowledge and Skills:
The employee must possess the ability to communicate effectively with all internal and external customers in both written and oral form.

Work Environment:
The work environment characteristics described here are representative of those the employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is in an office environment and occasionally in the shop work environment is frequently loud. Travel is required when necessary.

Safety and Policy Practices:
The employee in this job must be knowledgeable in regard to the safety policies and procedures of the Company as described in the Company safety manual. The employee must adhere to all said policies and procedures while supporting the goals and objectives of the organization and recognize the Company’s need to achieve its business objective. Employee is responsible for complying with company hazardous waste disposal procedures.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

About Acutec Precision Aerospace Inc

Aviation and Aerospace Component Manufacturing · 501-1,000 employees · headquartered in Meadville, PA · founded 1988