(1119856) Technical Product Owner - API Integrations

Responsibilities

Define integration product features, user stories, acceptance criteria, and release requirements, and collaborate with customers, partners, and engineering teams to deliver API, webhook, event-streaming, and data-sharing capabilities. Support partner onboarding and integration operations by improving self-service workflows, documentation, testing, troubleshooting, and support readiness.

Requirements

A bachelor's degree is required, along with 5–7 years of experience in product ownership, product management, business analysis, technical program management, solutions engineering, or a similar software delivery role. Candidates should have strong Agile requirements and backlog skills, working knowledge of REST APIs and integration architecture, and excellent analytical, communication, facilitation, and prioritization abilities.

Skills

• Product Ownership
• Product Management
• Agile Requirements Authoring
• Backlog Management
• REST APIs
• HTTP Methods
• API Integrations
• Integration Architecture
• API Onboarding
• Authentication
• Webhook Functionality
• Event Streaming
• Data Sharing
• Customer Onboarding
• Integration Testing
• Cross-Functional Collaboration

Benefits

• Full Benefits
• Paid Time Off
• 401(k)
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employee Assistance Program
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Holidays

About this role

Technical Product Owner – API Integrations
Diversified Services Network, Inc. (DSN) is seeking a full-time Technical Product Owner – API Integrations to join our team in your choice of our Chicago, IL, Peoria, IL, Irving, TX, or Broomfield, CO office locations. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position Overview
The Technical Product Owner – API Integrations serves as the bridge between customers, commercial teams, integration partners, software engineering, and support organizations, ensuring successful partner implementations while shaping the next generation of integration capabilities. You'll join a global digital and technology organization that builds industry-leading solutions for customers and dealers worldwide, leveraging telematics, data, analytics, cloud technologies, and AI across more than 1.5 million connected assets.
Key Responsibilities
Define and write features, user stories, acceptance criteria, and release requirements for new integration capabilities.
Partner with customers, dealers, software vendors, and technology partners to gather integration requirements and drive successful implementations, including onboarding third-party partners that connect equipment and telematics data to the platform.
Collaborate with engineering teams to define new API capabilities, webhook functionality, event-streaming solutions, and data-sharing services.
Support API onboarding, credential management, documentation reviews, developer enablement, integration testing, and troubleshooting.
Work with support teams to build onboarding procedures, troubleshooting guides, escalation paths, and Tier 1 / Tier 2 operational support readiness.
Drive improvements to customer self-service onboarding experiences and integration management workflows.
Enable data distribution through APIs, Snowflake Data Sharing, Kafka, Kinesis, webhooks, and emerging integration technologies.
Team & Work Environment
Member of the Digital Operations Product Support team, reporting directly to the manager with weekly 1:1s.
Daily collaboration, both asynchronous and live, with engineering teams in India and Slovakia, plus weekly alignment and update meetings with development teams.
Hybrid schedule with 2 days per week onsite.
Qualifications
Education & Experience
Bachelor's degree (required) or Master's degree and 5–7 years of experience in Product Ownership, Product Management, Business Analysis, Technical Program Management, Solutions Engineering, or a similar software delivery role.
Technical Skills
Strong requirements-authoring skills within Agile product development, including backlog management, cross-functional planning, and business sign-off practices.
Working knowledge of REST APIs, HTTP methods, request and response payloads, authentication, error handling, and integration architecture.
Experience supporting customer-facing APIs, developer platforms, SaaS integrations, data products, or enterprise integration solutions.
Soft Skills
Strong analytical, problem-solving, facilitation, and prioritization skills.
Excellent written and verbal communication, with the ability to engage audiences ranging from engineers to commercial stakeholders.
Ability to translate technical integration needs and customer problems into prioritized, actionable product work.
401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Expected Compensation: $125,000 - 130,000 per annum

About Diversified Services Network, Inc.

Health and Human Services · 51-200 employees · headquartered in Naperville, Illinois · founded 1989