Senior Telecom Data Analyst

About this role

Senior Analyst
role focused on transforming telecom and usage data into actionable insights that enhance customer performance and communication services.


Key Responsibilities

• Analyze network, voice, and data trends to identify service issues and performance drivers.
• Build reports and dashboards to communicate insights clearly.
• Translate analysis into recommendations for internal teams and business customers.
• Partner with operations, sales, and customer support to improve service reliability and customer outcomes.
• Optimize costs through data-driven analysis and support product and network decisions.
• Contribute to delivering reliable, scalable, high-quality business communication solutions.

Qualifications & Skills

• Strong analytical skills with telecom/network and usage data experience.
• Ability to create actionable reporting and visualization (dashboards).
• Clear communication to translate findings into business recommendations.
• Collaborative mindset working across operations, sales, and customer support.
• Data-driven problem solving focused on performance and cost optimization.