Work From Home - Principal Associate - Content Strategist, Structured Content Management
Company: Capital One
Location: Wilmington, DE (Remote)
Type: Full-time
Level: Senior
Remote: Yes
Posted: 2026-03-10
About this role
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (
*excluding CA*
) and report in person, when required, with at least 24 hours notice.
- 23060 (Richmond, VA)
- 23320 (Chesapeake, VA)
- 33634 (Tampa, FL)
- 89144 (Las Vegas, NV)
- 75024 (Plano, TX)
- 19801 (Wilmington, DE)
- 68521 (Lincoln, NE)
- 56301 (St. Cloud, MN)
Who We Are
We’re a team of content managers who work with operations, product, tech, and design teams to deliver content experiences that help our agents solve problems for millions of customers.
We are passionate about crafting the performance-enabling, human-centered digital content experiences our global network of talented agents use every day to confidently know the best thing to say or do when helping our customers. Our content solutions empower agents to handle anything that is thrown at them.
Why we need you
It’s an exciting time to join our team. We’re on a content transformation journey – one that involves redesigning how we research, think about, create, present and manage content. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class content experiences.
**What you’ll do
Write**
- As a seasoned writer, you’ll write simple, well-structured, easy-to-understand, human-centric content.
- Oversee and support the refactoring and migration of content to a new structured model, ensuring content is of high quality and adheres to content governance standards.
- Create content that is optimized for LLM consumption without sacrificing human user experience.
**Influence**
- Identify opportunities to improve content and content authoring experiences helping to shape and refine solutions.
- Support and lead the ...