Warehouse Operations Manager IV

About this role

About Jitsu

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

About the role

Under the supervision of the Senior Operations Manager, this role is responsible for leading and developing a team of hourly platform Associates while actively working alongside them to execute outbound and sortation operations. The position maintains hands-on oversight of daily warehouse activities, ensuring the facility is operated safely, efficiently, and in alignment with Jitsu’s Safety, Quality, and Cost standards. This role is accountable for floor execution, team performance, adherence to standard operating procedures, and real-time problem solving to meet operational goals and service-level commitments.

Primary Responsibilities
Safety

• In collaboration with the Senior Operations Manager, design and implement Safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel.
• Train and enforce company safety standards with hourly personnel.

Outbound

• Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

Sortation

• Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. Achieve Safety, Quality, and Cost metrics and lead continuous improvement i...