VIP Account Manager (Cyprus)

Responsibilities

Manage a portfolio of VIP key account customers while maintaining long-term relationships and maximizing sales opportunities. Provide high-end support to players and collaborate with internal teams to deliver a premium customer experience.

Requirements

Requires proven experience as a VIP Account Manager within the iGaming industry. Candidates should possess strong communication skills, proficiency in CRM tools, and a degree in a relevant field.

Skills

• Account management
• Sales
• Relationship management
• Negotiation
• Problem-solving
• Communication
• Interpersonal skills
• Microsoft Office
• CRM tools
• Reporting
• Forecasting
• iGaming industry knowledge

Benefits

• Competitive compensation
• Bonus scheme
• Top-notch equipment
• Career development
• Performance management
• Training opportunities
• Inclusive environment
• Team-building activities

About this role

Join Novibet as a VIP Account Manager (Cyprus)!
Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for Account Management and thrive in a fast-paced environment, this could be the right opportunity for you.
Who We Are
Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1400+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.
Why Novibet
At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.
Join us, and you will be part of a team of over 1,400 people worldwide that values collaboration, innovation, and personal growth.
What we are looking for
As a VIP Account Manager at Novibet, you will be responsible for managing key accounts, maintaining long-term relationships, and maximizing sales opportunities within them.
What you will work on
Manage a portfolio of VIP Key Account Customers
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Play an integral part in generating new sales that will turn into long-lasting relationships
Provide assistance to high-end, high-value players and attending to hospitality events
Work closely with internal teams, in order to serve high-value customers and provide a VIP customer experience
Prepare regular reports of progress and forecasts to internal stakeholders using key account metrics
What you bring
Diploma/Degree in Sales, Marketing, Business Administration or a related field will be considered as a plus
Proven experience as a VIP Account Manager in the iGaming industry
Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
Excellent knowledge of Microsoft Office
Understanding of CRM tools
Ability in problem-solving and negotiation
Fluency in English
What we offer
We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:
💰Competitive Compensation: Attractive salary and bonus scheme
💻Top-Notch Equipment: All the tools you need for your role
🚀Career Growth: Focused career development, performance management, and training opportunities
🌍Inclusive Environment: A welcoming, international, and multicultural team
🎉Engaging Activities: Exciting events, sports, and team-building activities
At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.

About Novibet

Entertainment Providers · 1,001-5,000 employees · headquartered in San Gwann, Malta · founded 2010