Velocity Suite - FDE Product Manager, Services Industries

About this role

Department:
Development


Location:
Atlanta


Description
The Product Manager is responsible for driving adoption of Velocity Suite technologies across Infor customers within Services Industries, including Field Service Management (FSM), Human Capital Management (HCM), Workforce Management (WFM), CloudSuite Healthcare, CloudSuite Service, and Public Sector solutions. This role partners with customers, Application Product Managers, partners, and engineering teams to identify, validate, and support deployment of high-value use cases using Process Mining, Value+ solutions, and Generative AI technologies. The role focuses on defining use cases, gathering requirements, supporting solution development, and helping customers realize measurable business outcomes through adoption of Velocity Suite capabilities.


A Typical Day In The Life Includes

• Identify and prioritize customer use cases for Velocity Suite technologies, including Process Mining, Value+ solutions, and Generative AI agents.
• Conduct customer discovery sessions to gather business requirements, document current processes, and identify opportunities for automation, optimization, and AI-enabled outcomes.
• Partner with Application Product Managers to align customer use cases with product roadmap priorities and platform capabilities.
• Collaborate with engineering teams, partners, and Forward Deployed Engineering (FDE) resources to prototype, validate, and deploy solutions in customer environments.
• Support customer adoption activities including requirements definition, use case validation, solution demonstrations, training, and value realization reviews.
• Document business requirements, success criteria, implementation considerations, and expected business outcomes for proposed solutions.
• Collect and communicate customer feedback, enhancement requests, and market requirements to product and engineering teams.
• Support customer-facing engagements including workshops, executive...