Valet Operations Manager | Buckhead - Atlanta, GA

About this role

About 12 Oaks Parking
12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of
Connections and Competence
-believing that how we treat people and how well we do our jobs are equally important.


Our Culture Is Built On Three Pillars
Our Actions
- What we do daily to build connections and demonstrate competence
Our Opportunities
- How we exceed expectations and develop our skills
Our Culture
- The shared values that sustain relationships and reinforce excellence


The Role: Valet Manager
Location:
Atlanta, Georgia


Schedule:
Monday through Sunday; during hours of operation


Listed pay rate is based on an hourly rate plus tips
What You'll Do

• Oversee the entire valet operation, ensuring smooth and efficient performance
• Lead a team of valets with a focus on operational excellence and outstanding customer service, fostering a productive, cooperative, and inclusive work environment
• Create and manage staff schedules to meet operational needs
• Conduct interviews and hire associates as needed
• Respond promptly to accidents, incidents, or safety concerns
• Coach, counsel, and, when necessary, terminate team members while ensuring accountability and performance standards are met
• Train team members on customer service, safety, and inclusion best practices
• Perform all duties in a timely and effective manner, following company policies and procedures to achieve operational objectives
• Maintain courteous and professional relationships with guests, partners, subordinates, fellow associates, supervisors, and managers
• Perform other duties as assigned to support smooth operations

We are not just parking cars -
we are driving the guest experience.
What We're Looking For

• A positive, hands-on leader who takes pride in doing things right and motivates others
• 3+ years of parking experience re...