UX UI Design Researcher

About this role

Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.

The role:

The UX Design Researcher plays a key role in shaping and improving the digital experience across Riviera Travel’s platforms. This position is responsible for understanding user behaviour, identifying opportunities to enhance customer journeys and ensuring that design decisions are grounded in insight and evidence.

Working closely with digital product, design and wider business teams, the role focuses on conducting research, analysing data and translating findings into actionable recommendations that improve how customers explore and book holidays.

From evaluating end to end journeys to testing new ideas and features, the role ensures that every interaction is informed by a clear understanding of customer needs, behaviours and expectations. It combines research, analysis and design thinking to support the delivery of intuitive, effective and engaging digital experiences.

What you will be doing:

• Working in the continuous improvement workstream and alongside projects and programmes
• Attending agile ceremonies as required and meetings with the relevant stakeholders to identify opportunities and collaborate on solutions
• Reviewing data and insights to inform your work, viewing session replays, survey responses and conducting interviews
• Working closely with the digital PO, BA, insights team and the UX/UI designer on solving problems and identifying opportunities.
• Producing wireframes, prototypes and task flows to demonstrate proposed user journeys
• Defining and ...