UX Researcher

About this role

You already know you're good.

You've been doing the interviews, writing the synthesis, producing the decks nobody read closely enough. Somewhere along the way you've had the thought: *I have more to give than this.* You want to be in rooms where decisions are made. You want the people making those decisions to know your name and trust what you bring.

That place exists. This is it.

## What You're Walking Into

Zywave is building agentic AI products that are reshaping how insurance brokers find clients, advise them, and grow their business. Research here is not a support function. AI gets research output to good quickly. The researcher gets the organization to great. Without that step, faster delivery just means mediocrity at scale. That's what this role prevents.

The product design team is small, sharp, and moving at the pace the business demands. The VP of Product Design is a builder who works in weeks, not quarters. The Chief Product Officer has board-level interest in what research produces. You will be in rooms with both of them, expected to contribute - not as support staff, but as someone with a point of view and the standing to express it.

You won't have that standing on day one. You'll earn it. But the path is real, and the manager you report to will be walking it with you.

## How This Role Works

The scope starts constrained: one product domain, a focused set of relationships, foundational skills sharpened in context. That's not a ceiling. It's a foundation.

As you demonstrate capability and build relational trust, the aperture widens. From executing research to shaping how research gets done. From presenting findings to setting the frame of the conversation. From being introduced to stakeholders to being the person they call directly.

To the team, your presence in the room is the asset, not your reports. The goal is to become the person whose absence from the room is felt.

Your manager's role in your first year is active and personal. You w...