UX Designer (Senior / Subject Matter Expert)

About this role

We are looking for a visionary UX Designer who sits at the intersection of art and technology. This person

brings a strong visual and graphic design sensibility alongside hands-on IT fluency — someone equally at home

sketching a service blueprint on a whiteboard and producing pixel-perfect prototypes in Figma. You will be

embedded across delivery teams, working directly with clients to imagine, visualize, and validate digital

products before a single line of code is written. This is not a front-end development role — it is a creative,

research-driven, client-facing design position that shapes how users experience the solutions we build.

This role is remote, with an expectation of periodic onsite work to support client and team needs. On-site frequency will vary based on project requirements.

### Key Responsibilities

• Lead end-to-end UX engagements: discovery, user research, journey mapping, wire-framing, prototyping, and design validation.
• Conduct user interviews, stakeholder workshops, and usability testing sessions to surface insights that drive design decisions.
• Produce high-fidelity mockups, interactive prototypes, and design systems in Figma (or equivalent tool) that bring client visions to life.
• Develop service blueprints, personas, user flows, and experience maps that communicate the full service landscape across front- and back-stage.
• Facilitate co-design sessions with clients and end users, helping non-technical stakeholders clearly see and react to proposed solutions.
• Collaborate cross-functionally with project managers, developers, business analysts, and cloud architects to ensure design intent carries through to delivery.
• Champion accessibility and Section 508 / WCAG compliance in all design artifacts.
• Establish and maintain UX standards, reusable component libraries, and design governance practices across multiple project portfolios.
• Mentor junior designers and advocate for human-centered design principles within technic...