UX Designer III – OHS TTA Hub

About this role

Description:

Location: Remote
Schedule: Full-Time; must be available during core hours of 10:00 a.m.–4:00 p.m. Eastern
Citizenship: U.S. citizenship required
Clearance: Must be able to obtain and maintain a Public Trust clearance and obtain a PIV card
Travel: Occasional travel may be required

Position Status: Contingent upon contract award

Missing Link Security is seeking an experienced UX Designer III to support the Office of Head Start (OHS) Training and Technical Assistance Data Platform, known as the TTA Hub, in support of the U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF).

The UX Designer III will research and design accessible TTA Hub experiences for Federal, regional, and contractor users while leading the content standards used across user guides, onboarding, and training materials. This role will own the end-to-end user experience process, from research and usability testing through interaction design, prototyping, and design handoff.

This is a Key Personnel position and will be named in our proposal.

### Responsibilities

- Lead user research across Federal, regional, and contractor user groups.
- Develop interview plans and conduct user interviews and usability testing.
- Create user journeys, wireframes, prototypes, and other design artifacts to support product development.
- Lead design handoff and collaborate with engineering and product team members throughout implementation.
- Design accessible mobile and desktop workflows consistent with the U.S. Web Design System (USWDS).
- Evaluate user experiences with assistive-technology users, as appropriate.
- Serve as the team's content strategist and writer, establishing consistent content patterns across the TTA Hub.
- Review and approve user guide, onboarding, and training language drafted by the Training Specialist.
- Maintain UX research artifacts and product and UX strategy records.
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