UX Designer - Contract

About this role

*Truss is a software development consultancy that builds government technology people* *actually* *want to use.* *Our systems regularly show up in the New York Times, and when we ask our team what they love most about working here, the answer is consistently the same: the people. We're collaborative, we hold ourselves to high standards, and we care deeply about the craft of making government services work better.*
*We have been a remote-first organization since our inception and are passionate about work-life balance, building impactful teams, and committed to creating environments that encourage collaboration, different points of view, and creative solutioning.*

Truss is seeking a collaborative and versatile user experience designer with a strong foundation in research and workflow-based service design. In this role, you will work on a range of products, from custom web applications to implementations of commercial off-the-shelf (COTS) enterprise systems like Salesforce. Your role will focus more on shaping user journeys and service experiences than on building UIs from scratch.

You should be comfortable with navigating ambiguity, distilling insights into actionable recommendations, and communicating design rationales to stakeholders. Must be adept at navigating stakeholder dynamics and approaching difficult conversations with clarity, empathy, and professionalism. An ideal candidate is passionate about human-centered design, thrives in cross-functional teams, and enjoys consulting.

This role is expected to work 35 hours per week including the core hours of 10:00am - 4:00pm ET
Must be able to travel to Baltimore, MD twice per calendar year.

Hourly rate is $80 - $88 dependent on experience.
Contract lasts through April 2027 with potential to extend.

Your Skill Set

• Background in human-centered design, research, and service design
• Experience conducting research independently, leveraging mixed-methods based on project needs and timelines
• A...