Technical Support Representative Night shift

Responsibilities

Provide comprehensive technical support and maintenance for POS software and hardware at retail locations. Perform troubleshooting, equipment repair, and installation of new hardware and software systems.

Requirements

Requires proven experience in configuring and setting up hardware and software, specifically with POS systems. Candidates must possess strong electronic troubleshooting skills and have their own Windows-based equipment with dual monitors.

Skills

• Technical Support
• POS Hardware Maintenance
• Electronic Troubleshooting
• Networking
• Hardware Configuration
• Software Installation
• Break-fix Repair
• Problem-solving
• Time Management
• Communication

About this role

Technical Support Representative - Night Shift
Full-Time Temporary REMOTE Position
Preferred locations: Florida, Texas, Georgia, Tennessee, North Carolina, and New Jersey.
Job Description:
We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.
Key Responsibilities:
Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
Assist in the setup and installation of new hardware and POS-related software.
Perform troubleshooting on core system remote devices.
Engage in various computer-related break-fix repairs as needed.
Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.
Qualifications:
Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
Strong understanding of POS hardware (including all peripherals)
Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
Proficient in networking.
You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.
If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.
Must be able to work at a rate of $16.00 per hour.

About CGS Nexus

IT Services and IT Consulting · 5,001-10,000 employees · headquartered in New York, NY