Technical Support Engineer (Hardware)

Responsibilities

The role involves deploying and retrieving hardware for employees and providing technical support for PCs, peripherals, and software during onboarding. The engineer will troubleshoot hardware, software, and network issues while maintaining expert knowledge of legal-specific applications.

Requirements

Candidates must have at least 3 years of help desk experience in a corporate law firm or professional services environment. Strong troubleshooting skills, hardware configuration expertise, and the ability to work on-site 5 days a week are required.

Skills

• Hardware support
• PC configuration
• Help desk support
• Troubleshooting
• Customer service
• Communication skills
• Software applications
• Network support
• Remote desktop applications
• ITIL
• CompTIA
• Azure
• Peripherals
• Operating systems
• Technical support

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Employee assistance program
• 401(k) program
• Vacation time
• Technology reimbursement
• Paid parental leave
• Educational reimbursement
• Charitable giving program

About this role

Tyson & Mendes, a national insurance defense law firm with 26 locations. This candidate will be the member of a multi-person technical support team reporting to the IT Support Director. The role is responsible for providing hardware to all employees, as well as technical support during onboarding. The firm is an Azure cloud client and uses multiple software programs and applications to run its business.

Who We're Looking For…
Technical Support Engineer – Hardware plays a vital role in ensuring the smooth deployment and retrieval of technology and equipment – PCs, peripherals, applications, operating systems – within the law firm, directly impacting the efficiency and productivity of legal professionals. This position requires a blend of technical expertise, excellent communication skills, and strong customer service, along with most days working in a T&M leased/owned office.
Responsibilities
Technical Support
Deploy fully functioning and up-to-date PCs and peripherals to new hires
Retrieve PCs and peripherals when someone leaves the firm
Configure hardware to meet current firm requirements on both new and returned equipment
Provide technical support for hardware, software, and network issues during onboarding
Troubleshoot and resolve problems with PCs, printers, applications, smartphones, mobile devices, telephones, and remote access systems during the initial month of employment
Maintain expert knowledge of legal-specific applications and technologies
Stay current with technological trends and share insights relevant to legal practice
Client Relations
Communicate effectively with attorneys and staff at all levels of the organization
Provide white-glove support for all users

Requirements
Minimum of 3 years of Help Desk support experience in a corporate law firm or professional services environment, required
ITIL certification or CompTiA, preferred
Extensive knowledge of PC hardware and configuration
Knowledge of software applications used in a legal environment
Familiarity with remote desktop applications and help desk software
Ability to work in office 5 days/week
Strong troubleshooting and problem-solving skills
Excellent communication skills, positive attitude and customer service abilities
Ability to work in a fast-paced environment under pressure and manage multiple tasks effectively

Compensation Package
The hourly pay range of $33 - 35/hour, depending on experience
Overtime paid at 1.5× the regular hourly rate, as needed
Comprehensive benefits coverage offered, including plans available at zero employee cost (average annual employee contribution for health/vision/dental coverage is $700-1,700)
Employee Assistance Program through HealthAdvocate
Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5%
Vacation time is accrued annually at the employee’s base rate
Employees receive a monthly technology reimbursement of $60
Paid parental leave at base pay

Benefits
37.5-hour standard workweek designed to promote balance and prevent burnout
Educational reimbursement program for non-attorney eligible team members (up to $3,500 per calendar year)
Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative
Firm-wide charitable giving program
Numerous social and off-site events each year to enrich your relationships with your colleagues

About Tyson & Mendes
Click here to learn more about the Tyson & Mendes Office! (944) The Tyson & Mendes Office - YouTube
We’re one of the fastest-growing civil defense firms in the country—known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases like Howell v. Hamilton Meats to numerous defense verdicts across the nation.
But we don’t stop at great legal work—we invest in our people. With specialized training in our proven defense methods, clear paths to leadership, and robust professional development, we empower attorneys to grow their careers, build their personal brands, and become leaders in the field.
Follow along with the firm on Twitter and LinkedIn or visit www.tysonmendes.com.
Equal Opportunity Employer Notice
OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes’ policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional.
NOTICE TO APPLICANTS/EMPLOYEES OF TYSON & MENDES: Please take notice that the Firm collects certain information about you. For more information on the Firm’s policies, please refer to the document provided here.
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Pay Range
$33—$35 USD

About Tyson & Mendes LLP

Law Practice · 201-500 employees · headquartered in San Diego, California · founded 2002