Technical Support Intern

Responsibilities

The Technical Support Intern will assist with software troubleshooting, documenting technical issues, and supporting customer-facing activities. They will collaborate with engineering and customer success teams to investigate platform problems and improve documentation.

Requirements

Candidates should be students or early-career professionals with a foundational understanding of web applications and software concepts. Strong problem-solving skills, attention to detail, and the ability to communicate technical information clearly are required.

Skills

• Technical support
• Software troubleshooting
• API investigation
• Web applications
• HTTP requests
• JSON
• Browser developer tools
• Issue tracking
• Technical documentation
• Customer communication
• Testing
• SaaS operations
• HTML
• CSS
• JavaScript
• SQL

About this role

About Bask Health
Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.
Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.
We're an entrepreneurial, product-focused team that values ownership, technical excellence, and building software that solves real problems. Our teams work closely across product, engineering, customer success, sales, and company leadership to bring new capabilities to market and continuously improve the platform.
At Bask, we value people who are curious about technology, enjoy solving problems, and want to understand how software works. Our Technical Support and Engineering teams help investigate issues, improve platform reliability, and support the businesses using our software. We believe thoughtful troubleshooting, clear documentation, and a willingness to learn are important parts of building strong technical skills.
About the Role
We're looking for a Technical Support Intern to assist with software troubleshooting, technical issue documentation, and customer-facing support activities at Bask Health.
This internship is designed for someone interested in technical support engineering, customer engineering, software development, or SaaS operations.
You'll work alongside experienced technical support specialists, Customer Success Engineers, and Software Engineers to learn how software problems are investigated and resolved.
You'll gain practical experience understanding web applications, documenting technical issues, and supporting customers who use Bask Health's platform.
Bask Health provides software that enables entrepreneurs, doctors, and healthcare businesses to launch and manage direct-to-consumer telehealth businesses.
Our platform connects merchant storefronts, patient questionnaires, checkout experiences, clinical workflows, pharmacy-related processes, and other business capabilities.
You'll learn how the merchant-facing components of the platform work.
You'll develop familiarity with common software workflows and configuration options.
You'll observe how technical support teams investigate customer-reported problems.
You'll assist with gathering information about reported software issues.
You'll learn how to ask clarifying questions to understand what a customer experienced.
You'll help document expected software behavior and actual results.
You'll assist with reproducing reported issues in approved testing environments.
You'll follow established troubleshooting instructions and technical support procedures.
You'll learn how to distinguish between configuration problems, user errors, and potential software defects.
You'll use approved diagnostic tools under appropriate supervision.
You'll develop familiarity with browser developer tools and common web application errors.
You'll learn how HTTP requests and responses work.
You'll become familiar with APIs and how different software systems communicate.
You'll assist with basic API investigation tasks when authorized.
You'll learn how to read API documentation and understand common request and response formats.
You'll become familiar with JSON and basic integration concepts.
You'll observe how technical teams investigate authentication, configuration, and integration problems.
You'll help prepare technical summaries for more experienced support engineers.
You'll document relevant troubleshooting steps and findings.
You'll assist with creating clear bug reports that explain how to reproduce a problem.
You'll learn how engineering teams organize and prioritize software issues.
You'll become familiar with approved ticketing and engineering issue-tracking systems.
You'll help update assigned technical tickets with accurate information.
You'll track follow-up tasks and outstanding investigation steps.
You'll assist with organizing technical support documentation.
You'll contribute to internal troubleshooting guides and frequently asked questions.
You'll help identify common issues that could be addressed through clearer documentation.
You'll review existing technical instructions for accuracy and clarity when assigned.
You'll report outdated or confusing documentation to the appropriate team.
You'll learn how technical support teams communicate with merchants.
You'll observe how experienced team members explain software issues to non-technical customers.
You'll assist with drafting customer-facing technical responses under supervision.
You'll learn how to communicate technical information clearly and professionally.
You'll avoid making unsupported promises about software fixes, functionality, or timelines.
You'll recognize when a technical issue requires escalation.
You'll follow established procedures for routing complex problems to experienced engineers.
You'll learn how to provide useful context when escalating an issue.
You'll help ensure technical tickets contain enough information for another team member to continue the investigation.
You'll assist with basic testing of supported platform workflows.
You'll follow approved test instructions and document the results.
You'll help identify unexpected software behavior during testing.
You'll report potential defects through established procedures.
You'll learn the importance of testing changes in approved environments.
You'll avoid making unauthorized changes to production systems or customer configurations.
You'll observe how Software Engineers investigate and resolve reported bugs.
You'll participate in technical discussions when appropriate.
You'll learn how Customer Success and Technical Support teams collaborate.
You'll help identify when a merchant's technical issue may affect onboarding or platform adoption.
You'll assist with documenting customer-impacting technical problems.
You'll share relevant information with Customer Success Managers through approved channels.
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About Bask Health

Internet Marketplace Platforms · 51-200 employees · headquartered in New York, NY · founded 2021