TECHNICAL OPERATIONS MANAGER

About this role

TRAVEL REQUIRED UP TO 50%

JOB PURPOSE

The Technical Operations Manager is a senior operations leader within GXC’s Countermeasure Division responsible for the planning, execution, and continuous improvement of technical deployments, rental events, and field service delivery. This role owns the end-to-end operational readiness of equipment and personnel—ensuring events are staffed appropriately, inventory is controlled and traceable, logistics are disciplined, and customer commitments are met without failure.

The Technical Operations Manager leads the Technical Operations Administrator(s) and coordinates closely with the Field Service Manager, Account Management, and cross-functional partners to allocate technician resources, maintain accurate national equipment data, and execute every rental event nationwide with meticulous attention to detail.

This position functions across GXC operational verticals within the Countermeasure Division (e.g., screening technology rentals, PMD/OPENGATE deployments, on-site technical support services, preventative maintenance and sustainment programs). The Manager ensures consistent standards and controls across verticals while adapting workflows, checklists, and deployment cadence to contract- and client-specific requirements.

Success in this role requires disciplined execution, strong stakeholder management, data-driven decision-making, and the ability to lead under time pressure while maintaining audit-ready documentation and compliance with internal policy and applicable regulatory standards.

KEY RESPONSIBILITIES

Operational Leadership & Department Governance

• Own day-to-day operations of the Technical Operations function, including workload prioritization, staffing coverage, task assignment, and execution cadence.
• Establish and enforce operating standards for event planning, deployment readiness, inventory control, logistics documentation, and customer communication.
• Lead the Technical Operations Admini...